Cookie Policy
This cookie statement was last updated on October 28, 2019 and applies to citizens of the United Kingdom.
1. Introduction
Our website, https://www.batteriesandsolar.co.uk (hereinafter: “the website”) uses cookies and other related technologies (for convenience all technologies are referred to as “cookies”). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.
2. What are cookies
A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.
3. What are scripts?
A script is a piece of programme code that is used to make our website function properly and interactively. This code is executed on our server or on your device.
4. What is a web beacon?
A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.
5. Third parties
We have made agreements about the use of cookies with other companies that place cookies. However, we cannot guarantee that these third parties handle your personal data in a reliable or secure manner. Parties such as Google are to be considered as independent data controllers within the meaning of the United Kingdom-GDPR. We recommend that you read the privacy statements of these companies.
6. Cookies
Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.
We do not use any advertising cookies on this website.
On our website we have included buttons for Facebook, Twitter and Instagram to promote webpages (e.g. “like”, “pin”) or share (e.g. “tweet”) on social networks like Facebook, Twitter and Instagram. These buttons work using pieces of code coming from Facebook, Twitter and Instagram themselves. This code places cookies. These social media buttons also can store and process certain information, so a personalized advertisement can be shown to you.
Please read the privacy statement of these social networks (which can change regularly) to read what they do with your (personal) data which they process using these cookies. The data that is retrieved is anonymized as much as possible. Facebook, Twitter and Instagram are located in the United States.
7. Placed cookies
| Purpose: Personalised advertisements Retention period: 1 year Description: Facebook uses cookies to target users with personalised advertisements |
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| Used names | Sharing |
| fbm_, actppresence, sb, csm, c_user, frstxs, datr, _fbp | Privacy statement |
| Purpose: Target users with personalised ads Retention period: 1 year Description: Twitter tracks users to target them with personalised ads |
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| Used names | Sharing |
| metrics_token | Privacy statement |
| Purpose: Personalised advertisements Retention period: 1 year Description: Instagram uses cookies to target users with personalised advertisements |
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| Used names | Sharing |
| fbm_, actppresence, sb, csm, c_user, frstxs, datr, _fbp | Privacy statement |
| Google Fonts | |
| Purpose: Display of fonts on our website Retention period: 365 days Description: We use the Google Fonts API to display fonts on our website. The Google fonts API requests your IP address when visiting our website. |
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| Used names | Sharing |
| tcb_google_fonts | Privacy statement |
| Google Maps | |
| Purpose: Display maps on our website Retention period: 30 days Description: We have embedded Google Maps on our website. Our website connects to the Google Maps API to display these maps. The Google Maps API requests your IP address. |
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| Used names | Sharing |
| Privacy statement | |
| PayPal | |
| Purpose: Processing payments Retention period: Session Description: We use PayPal to process secure payments. |
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| Used names | Sharing |
| paypal | Privacy statement |
8. Your rights with respect to personal data
You have the following rights with respect to your personal data:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
To exercise these rights, please contact us. Please refer to the contact details at the bottom of this cookie statement. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Information Commissioner’s Office (ICO)).
9. Enabling/disabling and deleting cookies
You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.
Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.
10. Contact details
For questions and/or comments about our cookie policy and this statement, please contact us by using the following contact details:
Batteries & Solar Ltd
61 St. Modwen Road,
Plymouth,
Devon,
PL6 8LH
United Kingdom
Website: https://www.batteriesandsolar.co.uk
Email: sales@batteriesandsolar.co.uk
Phone number: 01752 656270
Please complete either the printable returns form or the online returns form below. Please remember to fill in all the details on the returns form.
Package your item/items including all original packaging,
accessories and manuals etc. If you have chosen to complete the printable returns form, please include this with your returned goods.
Send your item/s back to us at Batteries & Solar Ltd, 61 St Modwen Rd, Marsh Mills, Plymouth, Devon, PL6 8LH.
Once we recieve your item/s back we will begin to process a refund/exchange dependant on what you selected on the returns form.
Printable Returns Form
Returns Terms & Conditions
Our returns policy lasts 28 days. If 28 days have gone by
since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in
the same condition that you received it. It must also be in the original
packaging.
You will be responsible for paying the shipping costs for
returning your item. Shipping costs are non-refundable.
To complete your return, we require a receipt or proof of
purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are
granted: (if applicable)
To return your product, you should mail your product to:
Batteries & Solar Ltd, 61 St. Modwen Road, Plymouth,
Devon, PL6 8LH, United Kingdom.
Once your return is received and inspected, we will send you
an email to notify you that we have received your returned item. We will also
notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and
a credit will automatically be applied to your credit card or original method
of payment, within 5 working days.
If you haven’t received a refund yet, first check your bank
account again. Then contact your card issuer, it may take some time before your
refund is officially processed. There is often some delay whilst your refund is
processed.
If you’ve done all of this and you still have not received
your refund, please contact us at sales@batteriesandsolar.co.uk.
Only regular priced items may be refunded, unfortunately
sale items cannot be refunded.
Depending on where you live, the time it may take for your
exchanged product to reach you may vary.
If you are shipping an item over £75, you should consider
using a trackable shipping service or purchasing delivery insurance. We don’t
guarantee that we will receive your returned item.
- We want to ensure that you have all the information on potential product faults before starting a returns process. We are happy to offer free testing advice over the phone to ensure the fault is not due to installation.
- All returned items will be tested in full by our team. Any returned products that are faulty and in warranty will be replaced free of charge and any return postage costs will be reimbursed.
- Any returned items that have been tested and are in warranty but have found to not be faulty will incur a testing fee and the item will be returned at postage cost.
Please find the below costing breakdown of fault finding on
returned items:
Battery Test Only
If faulty: Free of Charge
If not faulty: Free of Charge
Battery Charge and Test
If faulty: Free of Charge
If not faulty: £7.50
Bench Test - Small Electrical Equipment
If faulty: Free of Charge
If not faulty: £15.00
Bench Test – Large Electrical Equipment
If faulty: Free of Charge
If not faulty: £30.00